In late 2003, Jack R. purchased a 2004 Mercury Mountaineer. Unfortunately for Jack, the transmission in the vehicle began to exhibit problems almost immediately. The truck would hesitate coming out of first gear, lurch into second, and would make a loud ”bang” sound with each upshift. On the second repair attempt, it was determined that a complete transmission replacement was necessary. Approximately 4 months after the replacement transmission was installed, the vehicle began to exhibit the same transmission problems as before. Four more repair attempts over the next year, including another complete tranny replacement, and Jack finally decided to contact a Lemon Law attorney. After our initial conversation, I advised Jack that he had a very good case and I was hopeful that we could resolve it quickly. His vehicle exceeded the repair attempts necessary under the Pennsylvania Lemon Law, and was as close to an open and shut case as you could find. We were unable to settle the matter with Ford Customer Service, so a lawsuit was filed. Approximately 20 days after the lawsuit was commenced, Ford agreed to buy back Jack’s Mountaineer and pay his legal fees.
2004 Mercury Mountaineer Buy-Back
May 5th, 2008 · No Comments
Tags: Recent Success
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