Tips for Dealing with the Service Dept.
- Never leave the Service Department without a written Repair Order.
- Make sure the Repair Order contains all of the Complaints that you made regarding the vehicle.
- Inquire about Technical Service Bulletins or TSB's. TSB's are notices that the Manufacturer puts forth that reflect their knowledge of specific, repeated problems with a component or system with one of their vehicles.
- Ask to see the Service Manager if your problem is not fixed after the first repair attempt. Let your Service Manager know that you want the defect repaired, now, by the best mechanic in their department.
- Make sure that the Service Department takes your vehicle for a test drive, with you in the vehicle if possible, so that you can show the Dealer the problem with your vehicle. Often times, the Service Department will simply check your vehicle electronically to see if it is returning a "code". If no code is present, the Dealer often will not make a repair attempt. Remember, just because a code is not present does not mean that your complaint isn't real.
Please feel free to contact me with any questions that you may have about the Pennsylvania Lemon Law, Breach of Warranty, or any other defective automobile related issue at 1-888-LEMON-44 or via email to Attorney Greg Artim